Welcome to Dashboard
387 +3.82%
296 -0.08%
198 -0.03%
Current Ticket Status
Complaints Received
268
0.3% higher than last month
The total number of complaints that have been received.
86%
Reached7m:32s
Time to Resolved Complaint
The average time taken to resolve complaints.
68%
Reached0m:20s
Average Speed of Answer
The average time taken to resolve complaints.
Tickets By Request Type
Overall Rating
4.8
Measures the quality or your support team’s efforts.
| 5.0 |
|
4,230 | 58% |
| 4.0 |
|
1,416 | 24% |
| 3.0 |
|
980 | 16% |
| 2.0 |
|
798 | 12% |
| 1.0 |
|
401 | 8% |
Performance Score
9.6
The percentage value assigned to the operating metric.
| Excellent | 3,007 | 50% | |
| Very Good | 1,674 | 25% | |
| Good | 125 | 6% | |
| Fair | 98 | 5% | |
| Poor | 512 | 10% |
Agent Performance Score
|
|
Agent ID | Agent Name | Status | Quota | Reached | Progress | Rating | |
|---|---|---|---|---|---|---|---|---|
|
|
00035 |
 Allan R. Palbanallan@themepixels.me |
Active | 120 | 64 |
|
|
|
|
|
00028 |
 Charlene S. Plateroscharlene@themepixels.me |
Away | 100 | 79 |
|
|
|
|
|
00025 |
 Adrian M. Moninoadrian@themepixels.me |
Active | 130 | 108 |
|
|
|
|
|
00024 |
 Marianne B. Audreymarianne@themepixels.me |
Pending | 110 | 45 |
|
|
|
|
|
00023 |
 Carlyn Y. Salomoncarlyn@themepixels.me |
Inactive | 120 | 32 |
|
|